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What is NDIS?

In March 2013, the National Disability Insurance Scheme (NDIS) and the National Disability Insurance Agency (NDIA) were established, with the full scheme rolling out across Australia from 2016. The NDIS focuses on empowering individuals by promoting independence, choice, and control, ensuring participants remain at the centre of their own lives and decision-making.

The National Disability Insurance Scheme (NDIS) is designed to strengthen disability services and give Australians with disability greater flexibility and control over their support. Participants and their families can choose how their care is delivered, tailoring supports to meet their unique needs. The scheme is administered by the National Disability Insurance Agency (NDIA).

Eligible participants receive funding to access a wide range of services, supports, and assistive equipment from approved providers. As individual needs or circumstances change, plans can be reviewed and adjusted accordingly. Access to NDIS support is not income or means tested, ensuring personalized assistance is available based on need.

Find out more about the National Disability Insurance Scheme (NDIS)
What is NDIS
What is NDIA

What is the NDIA?

The National Disability Insurance Agency (NDIA) is an independent statutory body responsible for delivering the National Disability Insurance Scheme (NDIS). Its role is to strengthen disability services across Australia while supporting greater choice, control, and independence for people with disability.

The NDIA works closely with participants to develop personalised plans that reflect individual goals and needs. It also ensures that the systems supporting service delivery operate efficiently and transparently for both participants and providers.

The NDIA focuses on:

  • ›creating tailored support plans for people with disability,
  • ›managing service access, payments, and provider coordination,
  • ›monitoring compliance and investigating potential fraud.

Depending on eligibility and individual circumstances, the NDIA may provide funding to help access disability supports, assistive equipment, and essential services from registered providers.

Learn more about the National Disability Insurance Scheme (NDIS)

Feedback

If you would like to share feedback about your experience with the NDIA, NDIS, or the NDIS Quality & Safeguards Commission, you can do so using the options below.

NDIS Contact & Feedback Form

›Contact and feedback

NDIS Quality & Safeguards Commission

›Complaints
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